Support Center

1. Sign up for a free account at Pathly.tr
2. Navigate to the dashboard and click "Create New Link"
3. Paste your long URL into the destination field
4. Customize your short link (optional)
5. Add UTM parameters for tracking (optional)
6. Click "Create Link" to generate your shortened URL

1. Go to the Team page in your dashboard
2. Click "Invite Team Member"
3. Enter the email address of the person you want to invite
4. Select their role (Admin, Editor, or Viewer)
5. Send the invitation - they'll receive an email to join

Note: Team features are available on Pro plans only.

Pathly.tr provides comprehensive analytics for all your links:

• Click counts and trends over time
• Geographic location of visitors
• Referrer sources and social media traffic
• Device and browser information
• UTM parameter tracking for campaigns

Access analytics by clicking on any link in your dashboard or visiting the Analytics page.

UTM parameters are tags added to URLs that help track marketing campaigns:

• Source: Where traffic comes from (google, facebook, newsletter)
• Medium: Marketing medium (email, social, cpc)
• Campaign: Specific campaign name
• Term: Keywords for paid search
• Content: To differentiate similar content

Add UTM parameters when creating a link to automatically track campaign performance in Google Analytics and other tools.

Yes! You can export your analytics data in CSV format. This feature is available on Basic and Pro plans. Simply go to your Analytics page and click the "Export Data" button to download your link performance data.

1. Go to the Billing page in your account settings
2. Click "Change Plan" to view available options
3. Select your desired plan
4. Confirm the changes and update payment if needed

Note: Plan changes take effect immediately. Downgrades may result in feature limitations.

We accept all major credit cards and debit cards through our secure payment processor Paddle:

• Visa, Mastercard, American Express
• PayPal (where available)
• Apple Pay and Google Pay
• Bank transfers (for annual plans)

Yes, you can cancel your subscription at any time from the Billing page. Your account will remain active until the end of your current billing period, and you'll continue to have access to all paid features until then. No refunds are provided for partial periods.

If your shortened links aren't working, try these troubleshooting steps:

1. Check if the original destination URL is still valid and accessible
2. Verify that your link hasn't been disabled due to policy violations
3. Clear your browser cache and try accessing the link again
4. Test the link in an incognito/private browsing window
5. Check if you're within your plan's link limits

If the issue persists, contact our support team with the specific short link that's not working.

Analytics data may have a slight delay. Here are common reasons and solutions:

• Processing delay: Analytics update every few minutes. Wait and refresh.
• Browser cache: Clear your browser cache or try incognito mode.
• Ad blockers: Some ad blockers may interfere with tracking.
• Bot traffic: We filter out obvious bot traffic from analytics.

If you're still not seeing expected data after 24 hours, please contact support.

1. Go to the login page and click "Forgot Password?"
2. Enter your email address
3. Check your email for a password reset link
4. Click the link and create a new password
5. Log in with your new password

If you don't receive the email, check your spam folder or contact support.