Refund Policy

Introduction

At Pathly.tr, we are committed to providing high-quality link shortening and analytics services. This Refund Policy explains our policies regarding refunds, cancellations, and billing disputes for our subscription-based services.

We want you to be satisfied with our service. If you have any concerns about billing or need assistance with your subscription, please contact our support team before requesting a refund.

Refund Eligibility

Eligible Situations

We offer refunds in the following circumstances:

• Technical issues that prevent you from using our service for more than 48 hours
• Billing errors or duplicate charges
• Service downtime exceeding our Service Level Agreement (SLA)
• Accidental subscription upgrades reported within 24 hours
• Subscription purchased but not used within 7 days of purchase
• Feature-related issues that significantly impact service functionality

Non-Eligible Situations

Refunds are generally not available in the following cases:

• Change of mind after actively using the service
• Failure to cancel before the next billing cycle
• Violation of our Terms of Service resulting in account suspension
• Partial month usage (subscriptions are billed in full monthly periods)
• Third-party integration issues beyond our control
• Dissatisfaction with analytics data or reporting accuracy
• Business closure or changes in business needs

Refund Policies by Subscription Type

Monthly Subscriptions

• Full refund available within 7 days of initial purchase if service is unused
• Prorated refunds for technical issues lasting more than 48 hours
• No refunds for partial month cancellations
• Billing errors will be corrected and refunded within 5-7 business days

Annual Subscriptions

• Full refund available within 14 days of purchase if service is unused
• Prorated refunds available for the unused portion in case of service termination by us
• Partial refunds may be considered for significant service disruptions
• Early cancellation does not qualify for prorated refunds unless due to our fault

Free Plan

Our free plan does not involve any charges, so refund policies do not apply. However, we welcome feedback to improve our free service offerings.

How to Request a Refund

Step-by-Step Process

1. Contact Support: Email us at [email protected] with your refund request
2. Provide Information: Include your account email, subscription details, and reason for the refund
3. Documentation: If applicable, provide screenshots or error messages related to technical issues
4. Review Process: Our team will review your request within 2-3 business days
5. Decision Notification: You'll receive an email with our decision and next steps
6. Processing: Approved refunds are processed within 5-7 business days

Required Information

To process your refund request efficiently, please include:

• Account email address
• Subscription plan and billing date
• Transaction ID or invoice number
• Detailed explanation of the issue
• Any relevant screenshots or documentation
• Preferred refund method (if different from original payment)

Billing Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, we encourage you to contact us directly. We can often resolve billing issues more quickly than the chargeback process.

Chargeback Policy

• Unauthorized chargebacks may result in account suspension
• We will provide documentation to support legitimate charges
• Resolved chargebacks may incur additional processing fees
• Multiple chargebacks may result in permanent account termination

Common Billing Issues

• Duplicate Charges: Immediately refunded upon verification
• Wrong Amount: Corrected and difference refunded or charged
• Cancelled Subscription Still Charged: Investigated and refunded if confirmed
• Currency Conversion Issues: Explained and clarified with bank fees breakdown

Refund Methods and Timeline

Payment Method Refunds

• Credit/Debit Cards: 5-7 business days (may take longer due to bank processing)
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Other Methods: Timeline varies based on payment provider

Refund Amounts

• Full refunds include all taxes and fees originally charged
• Partial refunds are calculated based on unused service time
• Processing fees may be deducted for certain payment methods
• Currency conversion rates at the time of refund may apply

Account Status After Refund

After receiving a refund:

• Your account will be downgraded to the free plan
• Premium features will be immediately disabled
• Existing shortened links will continue to work
• Analytics data will be preserved but with limited access
• You can resubscribe at any time to restore full functionality
• Account deletion is optional and can be requested separately

Special Circumstances

Service Discontinuation

If we discontinue our service or specific features, we will provide:

• 60 days advance notice via email
• Prorated refunds for unused subscription time
• Data export options for your links and analytics
• Migration assistance to alternative services

Force Majeure

In cases of natural disasters, government actions, or other events beyond our control that affect service availability, refund policies may be adjusted on a case-by-case basis with priority given to customer satisfaction and fairness.

Contact Us for Refund Requests

For all refund-related inquiries, please contact our support team:

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated via email to active subscribers. Continued use of our service after policy changes constitutes acceptance of the updated terms.